Use of the Booths wine web site is on condition you agree to the terms and conditions of Booths wine which from time to time are subject to change.
Booths wine is a UK based company and any subsequent disputes or claims arising from the use of this site must be made and settled under UK law.
Products on Booths wine are subject to availability and if they are subsequently found to be unavailable once an order request is placed, you will be informed within two working days. No monies will be charged to your credit/debit card until we have confirmed with you that your request can be fulfilled.
Booths wine reserves the right not to progress/accept any order requests. Indemnification
You agree to indemnify Booths wine and its related companies, affiliates, employees, agents and representatives, and to hold them harmless from all reasonable damages, losses, taxes, duties, fees, expenses, claims and liabilities (including attorneys' fees) ("Claims") that may arise from the use of www.booths-wine.co.uk. Warranties
Booths wine warrant that the wines will be of satisfactory quality and fit for their general purpose.
Other than as stated elsewhere within the terms and conditions of the web site, all warranties conditions, terms and undertakings, expressed or implied, whether by statute, common law, custom, trade usage, course of dealings or otherwise in respect of the goods and services provided by us hereunder and hereby excluded to the fullest extent permitted by law. Nothing in this Agreement shall affect, exclude or limit your statutory rights as a consumer. Disclaimer
By using this site you accept that it is at your own risk. Age Restriction
In accordance with UK licensee law when you place an order with www.booths-wine.co.uk you warrant that you are at least 18 years of age and that you are legally capable of entering into binding contracts. If you are buying the wine as a gift then the recipient must be 18 years old. All goods must be signed for on delivery by an adult aged 18 years or over. Delivery Terms and Conditions
Delivery is £5.95 for all Booths wine orders, regardless of how many cases you order From the time of placing your order we aim to deliver within 10 working days, although it will often arrive much faster. Booths wine is dependant on a third party courier called Amtrak for delivery for all their wines and shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond their control. Deliveries are made Monday to Friday 9.00am to 5.00pm by our couriers. Booths wine do not offer delivery on weekends or UK national holidays. The Booths wine courier Amtrak delivers to anywhere on the UK mainland but not the Scottish Highlands, UK Offshore, Isle of Wight, Isle of Man and Northern Ireland. Delivery to Scottish Highlands, Isle of Wight, Isle of Man and UK Offshore can be arranged for an additional service charge. Please contact customer services for details. We do not deliver to Northern Ireland or overseas. The courier will ask you to sign a ‘proof of delivery’ sheet or electronic notepad. If there is any obvious damage to the content of the package, it needs to be noted on the delivery record. All goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the goods will be retained by the driver, in which case the driver will leave notification of attempted delivery. The carrier will leave a card explaining they have called and they will re-attempt to deliver the wine the following day. If the parcel is not delivered on the second attempt, then another calling card will be left explaining Amtrak have attempted a second delivery and the parcel can be collected from the local Amtrak Depot. If the wine is not collected from the Amtrak Depot within the next 2 days the goods will be returned to booths-wine.co.uk and the customer will then be responsible for collecting the parcel from booths-wine.co.uk at their own expense.
If the customer gives special instructions for Booths wine to leave the wine outside your house it will be left at the customer’s own risk. Booths wine must have confirmation of any breakages or shortages within 7 days of delivery, either by telephone, e-mail or fax. If bottles are broken or damaged in transit to the customer, Booths wine can give you a refund for the damaged wines as long as you notify booth-wine.co.uk within the 7 days. If no-one is home when Amtrak attempt to deliver your wine the carrier will leave a card explaining they have called and they will re-attempt to deliver the wine the following day. If the parcel is not delivered on the second attempt, then another calling card will be left explaining Amtrak have attempted a second delivery and the parcel can be collected from the local Amtrak Depot. If the wine is not collected from the Amtrak Depot within the next 2 days the goods will be returned to booths-wine.co.uk and the customer will then be responsible for collecting the parcel from booths-wine.co.uk at their own expense.
On the very rare occasions when one of the Booths wines may be out of stock, we reserve the right to replace an out of stock wine with one of equal or higher value. If we sell out of a vintage we will replace that vintage with the current one. You can accept or decline any changes proposed by us. We will always keep you informed of any changes to your order and how your order is progressing.
Booths Wine Returns Policy
We consider your satisfaction with our products and service to be paramount. With this in mind if you are dissatisfied with the purchase you have made or the service you have received, please contact our customer service department on 0800 197 0066 or email service@booths-wine.co.uk.
Unfortunately being a perishable product, wine will from time to time be out of condition when you come to drink it. This is normally termed as 'corked' wine and occurs in less than one percent of wines consumed. If you are unfortunate enough to find a 'corked' wine within your case, please contact the customer service department. We will arrange for the wine to be collected within two weeks and your account will be credited immediately.
If the product is delivered damaged or the wrong product is sent in error, please contact our customer service department and we will arrange for a refund or a replacement to be dispatched as soon as possible and for the damaged/wrong goods to be collected. If that wine is no longer available, we will offer an alternative product or give you the opportunity of a refund.
Cancellations
You may if you wish for whatever reason cancel your order. The cancellation period is up to 7 working days from the day after you have received your "unwanted wine". The bottles should remain unopened and intact. You can contact us on our freephone number 0800 197 0066 or you can send an email to service@booths-wine.co.uk
We will reimburse all monies for the wine within 30 days from the date you notify us of the cancellation. The wines will to be returned to us at the customers cost. If the wines are not returned we will arrange collection and the collection cost will be deducted from your refund. Failure to return the wines, or make available for collection the customer is in breach of a statutory duty.
When a customer cancels an order you shall be under a duty to restore the wines to booths-wine.co.uk. You must retain and store the wines in good condition until we can arrange collection and the cost of collection will be deducted from your refund.
If you fail to make the goods available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site.
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